New patients have a initial evaluation documented very thoroughly in writing, followed by return visits as needed, typically at intervals ranging from 3 months to 2 years. Most new patient visits will include some testing related to dizziness or hearing. Most return visits will not involve testing unless there have been changes in patient status (such as fluctuations in hearing, as is common in Meniere's disease).
Most new appointments can be arranged (speaking at the time of 9/2020) with about 2 weeks.. Cancellations are common and you can usually move your appointment up. Historically we have had much longer waits, but during the pandemic, there is more availability.
For urgent return appointments we will generally offer within 24 hours (often televisits).
If you have a diagnosis of BPPV, a physician will also see you briefly, and either treat you or arrange for treatment (typically once/week).
Regarding scheduling a new visit, we can be reached most easily by email at firstname.lastname@example.org, or at the main office #, 312-274-0197. This is just to get the ball rolling - -we will need to speak to you too. At the time that the appointment is made, we will ask for contact information and billing information. Although we are affiliated with Northwestern Memorial Hospital, we do not schedule through the Northwestern medicine call center. More details about contacting us is here.
Our scheduler will coordinate testing, labs and treatment visits. Less trips downtown can often be accomplished by scheduling tests and appointments on the same day. For patients from out-of-town, it is often helpful to coordinate your appointment and pre-schedule testing, as well as appointments with other specialty physicians that might be helpful in evaluation of the situation.
CDH is open on most secular (non-religious) holidays. CDH is closed on Easter, Christmas and New Years Day.
New patient visits typically take two to four hours. For return patients, typical visits take about an hour -- including about 20 minutes face-face with the provider, as well as time for triage, and medication refills. Times tend to be more predictable at the beginning of the morning or afternoon.
Please bring all available relevant medical records, especially CDs of MRI scans of the head or neck, and results of ear testing (hearing and ENG), and blood test results when available. We will scan the records you bring and return them to you at the end of your visit. You do not need to bring records from Northwestern Medicine (i.e. Mychart printouts). If you do not bring CD's of your scans, we will request them, review them ourselves, and send you the CD. This is a service of CDH that takes considerable time, but it is often very helpful. We can directly compare imaging from several health care systems easily with this method (and there are many in Chicago).
CDH is following "shelter in place" guidelines. If you bring family or maybe they bring you, we strongly advise that they just drop you off to implement the social distancing protocol. We do make some exceptions -- for example children and some frail patients need someone to be with them. Please get permission first.. Please remember that new appointments typically take 2 to 4 hours. We provide wireless internet in the office, so feel free to bring your laptop/tablet. Please wear a legitimate face mask.
Right now, with the shelter in place situation, there isn't much to do in Chicago, so perhaps best to be accompanied by one person at most.
CDH accommodates the lack of hearing of deaf patients by using video projection systems. The physician types notes on a large screen that the patient can view, and also transcribes the patient's questions and commentary.
See this page for maps and directions to CDH as well as hotels, restaurants, and tourist attractions near the clinic.