Appointments at CDH

Chicago Dizziness and Hearing (CDH) opens at 8 AM in the morning, monday-friday. The last patient visit is generally scheduled at 4:30 pm. The office closes at 6:30pm. The easiest way to request an appointment is through our "contact us" page.

New patients have a initial evaluation documented very thoroughly in writing. Most new patient visits will include some testing related to dizziness or hearing. Dr. Hain is presently seeing only "second opinion" type patients, often complex patients who need a "deep dive" into their diagnoses and treatment. Dr. Cherchi is seeing all types of patients, and may take on management of the patient's condition. We also offer appointments with a neurooptometrist, Dr. Sorenson, who mainly sees visual vertigo and PPPD. Again, the easiest way to request an appointment is through our "contact us" page.

To protect other patients, following a positive COVID-19 test result, we require at least three weeks from the date of any positive result before patients can be seen in our office. Patients can be seen sooner by providing a negative COVID test result. If you test positive for COVID-19 within three weeks of an upcoming appointment, please call our office to reschedule. Everyone in our office has been vaccinated.

Appointment timing

Most new appointments can be arranged within about 2 weeks.

Please arrive at least 10 minutes prior to your scheduled appointment time to complete intake paperwork and triage. If you arrive more than 10 minutes after your scheduled appointment time, then we may not be able to see you that day.

For urgent return appointments we will generally offer within 24 hours (sometimes televisits).

If you have a diagnosis of BPPV, a physician will also see you briefly, and either treat you or arrange for treatment (typically once/week). If you are an established patient, we will generally attempt to arrange for a close vestibular PT, or a home "do it yourself" BPPV treatment.

Regarding scheduling a new visit, we can be reached most easily by email at, or at the main office #, 312-274-0197. This is just to get the ball rolling - -we will need to speak to you too. At the time that the appointment is made, we will ask for contact information and billing information. Although we are affiliated with Northwestern Memorial Hospital, we do not schedule through the Northwestern medicine call center. More details about contacting us is here.

Our scheduler will coordinate testing, labs and treatment visits. Less trips downtown can often be accomplished by scheduling tests and appointments on the same day. For patients from out-of-town, it is often helpful to coordinate your appointment and pre-schedule testing, as well as appointments with other specialty physicians that might be helpful in evaluation of the situation.


CDH is open on most secular (non-religious) holidays. CDH is closed on Easter, Christmas and New Years Day.

How much time to plan?

New patient visits typically take two to four hours. Complex or 2nd opinion patients will usually take 4 hours. Simple situations less.

For return patients, typical visits take about an hour -- including about 20 minutes face-face with the provider, as well as time for triage, and medication refills. Times tend to be more predictable at the beginning of the morning or afternoon.

What to bring to the new patient appointment?

Please bring all available relevant medical records, especially CDs of MRI scans of the head or neck, and results of ear testing (hearing and ENG), and blood test results when available. We will scan the records you bring and return them to you at the end of your visit.

You do not need to bring records from Northwestern Medicine (i.e. Mychart printouts). If you do not bring CD's of your scans, unless they were done at Northwestern, we will request them, review them ourselves, and send you the CD. This is a service of CDH that takes considerable time, but it is often very helpful. We can directly compare imaging from several health care systems with this method (and there are many in Chicago).

Special things during the pandemic: Accompanying persons and Covid positive individuals

CDH is following Illinois guidelines for health care. If you bring family or maybe they bring you, we prefer that they just drop you off to implement the social distancing protocol. Still we get it that sometimes another person is useful and as of 3/2022, we are allowing 1 accompanying person. Please remember that new appointments typically take 2 to 4 hours. We provide wireless internet in the office, so feel free to bring your laptop/tablet. Please wear a legitimate face mask, and not a bandana.

In addition, if you or anyone with you has recently tested positive for Covid, for the safety of our other patients, we ask you to wait at least 3 weeks before visiting us (new or return). For a sooner visit, please supply a recent negative test.

Special needs of deaf patients

CDH accommodates the lack of hearing of deaf patients by using video projection systems. The physician types notes on a large screen that the patient can view, and also transcribes the patient's questions and commentary.

Parking and transportation

See this page for maps and directions to CDH as well as hotels, restaurants, and tourist attractions near the clinic.