Telemedicine at Chicago Dizziness and Hearing

Due to the ongoing coronavirus pandemic, CDH is offering telehealth options for return patients. Insurance coverage however is rapidly changing. If your insurance does not cover telehealth, we will bill at the self-pay rate. Teleheath is not as good as "live" visits, because we are missing the part of the visit where nystagmus is checked (with the goggles).

We need your consent for telehealth. Here is a link to a google form that provides consent.

Audio/visual televisits

For those with a smartphone, the process is as follows. First we will have our staff call you to make sure we have your medications and the proper phone number. After this, hang up with our staff, and the doctor will send you a text message on your smart phone. Within the text message is a link that starts up the telemedicine app. These apps are very similar to Facetime.

If you think you have BPPV or jumpy eyes, we may ask you to enlist an assistant who can hold the phone camera close to your eyes while we examine you for nystagmus remotely. We have a page on this process here. Still, this is not nearly as good as a "in person" visit, and it is usually best just to find a way to make it into the clinic.

If your internet connection is a lot better than your telephone connection, we can also do visits using your computer. Usually the smartphone is the better option however. If you have an android phone, and are having issues, see this PDF.

Telephone televisits

We always will try to establish a full face-face connection though. If you do not have a smartphone or similar device, we will ask you to arrange for a friend to be with you that has a smartphone.