Zoom Telemed visits at Chicago Dizziness and Hearing

Due to the coronavirus pandemic, CDH is offering telehealth options. Insurance coverage for telehealth for in-network is required by Illinois law, and for the most part, the co-pays are no longer required.

While we prefer the Doximity "dialer" application, a few of our televisits use "zoom" video conferencing.


Both Dr. Hain and Dr. Cherchi have dedicated zoom addresses.

Zoom has some security issues and some organizations, including Google, have prohibited use of Zoom. Practically, we think it is more important right now to have something that works (to take care of people), than something that is secure enough to handle corporate or government data (which apparently Zoom isn't).

Zoom works best on laptops. Cell phones are occasionally too slow for Zoom, but you can try anyway. Sometimes they work. There is a "Zoom" app that needs to be downloaded for this to work on your Iphone or Android. Also, be sure that you turn your microphone on when you enter the videoconference (lower left hand corner). Sometimes the camera on one's laptop has a "lid", and it helps to slide it open.

If Zoom doesn't work, usually due to poor internet connection or sometimes beause one's laptop has no camera, we will fall back to telephone (see below), or we are willing to try other methods (see below).

Telephone only visits.

We prefer an audiovisual connection, and if you do not have a smartphone or similar device, we will ask you to arrange for a friend to be with you that has a smartphone. Still, sometimes we fall back to telephone alone, especially if connection is poor.

We are willing to use other video chat methods than Zoom, such as Facetime, as long as this is allowed by the applicable law. However, it is very rare that Doximity or Zoom doesn't work. Doximity seems to be equivalent to Facetime, and Zoom works well on laptops.

Sometimes having your video on a cell phone is very helpful, as we can do some examination by having you or an assistant hold the smartphone e close to your eyes. If your diagnosis is BPPV, this is especially likely to be requested, and please keep this in mind.