About Us Physicians Diagnosis and Treatment Testing Audiology Testing Chicago Dizziness and Hearing Home Physical therapy
645 N Michigan
Suite 410
Chicago IL
USA 60611
Zoom and Telemedicine (Telehealth) --- August 9, 2020

Due to the ongoing coronavirus pandemic, CDH is offering telehealth options. Insurance coverage for telehealth for in-network is required by Illinois law, and for the most part, the co-pays are no longer required.

While we prefer the Doximity "dialer" application, a few of our televisits use "zoom" video conferencing.


Zoom is just a backup.

Both Dr. Hain and Dr. Cherchi have dedicated zoom addresses.

Dr. Hain's is here. • Dr. Cherchi's is here.

Zoom has some security issues and some organizations, including Google, have prohibited use of Zoom. Practically, we think it is more important right now to have something that works (to take care of people), than something that is secure enough to handle corporate or government data (which apparently Zoom isn't). Fortunately, there is no chance of "Zoom Bombing", because we use the virtual waiting room.

Zoom works best on laptops. Cell phones are occasionally too slow for Zoom, but you can try anyway. Sometimes they work. There is a "Zoom" app that needs to be downloaded for this to work on your Iphone or Android. Also, be sure that you turn your microphone on when you enter the videoconference (lower left hand corner). Sometimes the camera on one's laptop has a "lid", and it helps to slide it open.

If Zoom doesn't work, usually due to poor internet connection or sometimes beause one's laptop has no camera, we will fall back to telephone (see below), or we are willing to try other methods (see below). Be aware though that Medicare televisits require both audio-visual connections. In other words, Medicare defines "telehealth" as having both audio and visual. Other insurances often will accept telephone only.

Telephone visits alone, with some exceptions, are usually not covered by insurance. If you don't have a smartphone, most of the time, your insurance will not cover a televisit. Medicare in particular will not cover a televisit lacking a video connection. It really varies quite a bit. We prefer an audiovisual connection for many reasons, and if you do not have a smartphone or similar device, we will ask you to arrange for a friend to be with you that has a smartphone, as insurance requires a video connection.

We are willing to use other video chat methods than Zoom, such as Facetime, or Google Meet, as long as this is allowed by the applicable law. We can also set up conferences using Google meet, which does not have as many security issues as Zoom but is much less familiar to most people.

Sometimes having your video on a cell phone is very helpful, as we can do some examination by having you or an assistant hold the smartphone e close to your eyes. If your diagnosis is BPPV, this is especially likely to be requested, and please keep this in mind.